Return Policy

Returning your Part(s)

Experience a hassle-free return with multiple options to start the return process. With the original order number, you may:

    • Contact Caterpillar Customer Care via Chat or phone (888) 228-1460, or
    • Select the 'FILE RETURN' link contained in the Order Confirmation email (from no-reply@cat.com). Customers with an active myParts.Cat.Com account can also access their Order Detail page and initiate a return from within a specific order.

With all options, simply select the item(s) to return, provide the reason for the return to help us improve our offerings and submit the request. A Return Request email will be sent providing a pre-paid UPS return shipping label with a unique return number for correctly processing your return. Return your item(s) in the original product packaging (including hardware) using the pre-paid label.

All returns must be in "new and saleable condition" and are subject to inspection by the fulfillment facility. Unless marked otherwise, all parts are returnable. If you have already placed an order, you can check the specific order on the ‘Your Account’ section of the website to see if an item is returnable.

Your return must be requested prior to 30 days from the myParts.Cat.com order invoice date and received in the facility within 60 days of the myParts.Cat.com order invoice date. Credit for all accepted returns will be provided as a reimbursement or reversal of the original credit card transaction, minus any applicable fees or charges.

Dropping off a Return
If you choose to drop off a Part Return to your nearest Cat dealer, they will assist you with submitting the return request with Customer Care and printing the pre-paid shipping label. If the part(s) were shipped by the respective Cat dealer, they may assist with an inspection at that time which will create the request for processing your credit card reimbursement. No cash will be provided at the time of the Return drop off.

Starting a Return
Follow the two (2) steps outlined below to complete your returns.

  • STEP ONE: Identify Item(s)

    Requesting a Return via the Website

    With an Account:

      • Log into your myParts.Cat.Com account and navigate to 'Your Account' section from the upper left navigation. From there you can view all orders placed in your account and initiate a return by selecting the order in question, clicking 'SEE FULL ORDER DETAILS' and within that order clicking 'FILE RETURN'.
      • Locate the order number containing the item(s) you wish to return and select it. Your order number can be found on your Order Confirmation email or on the invoice you received with your order.
      • Once you select the part(s) to return, click 'Continue' to generate an email to Customer Care. Your request will be processed and a confirmation email will be generated which includes the return shipping label.

    Without an Account:

      • Locate your Order Confirmation email.
      • Click the 'FILE RETURN' link at the bottom of the email.
      • This takes you to your return page where you can select the part(s), respective quantities and the reason for your return.
      • Once you select the part(s) to return, click 'Continue' to generate an email to Customer Care. Your request will be processed and a confirmation email will be generated which includes the return shipping label.

    OR

    Request a Return via Customer Care

      • Contact Caterpillar Customer Care to initiate your part return. Provide them with the order number and part number to be returned along with the reason for the return.
      • You will receive email confirmation the Return has been submitted. The email will include your return UPS shipping label that contains your return number.

    *If the reason for return is identified as Warranty, Customer Care will connect you with your nearest Cat dealer store for Warranty Return processing.

  • STEP TWO: Ship a Return
      • You should use your original Caterpillar or Dealer shipment packaging, or any plain, unmarked cardboard box to ship your return.
      • If you are returning items from multiple orders, please be sure to use separate boxes for each order. A separate return label provided by Customer Care will be required for each order to inform the fulfillment facility of details on each return. Do not combine returns from multiple orders into one box as this may delay your refund.
      • If there are any existing shipping labels, stickers or other materials on the shipping box, please remove or adequately cover them.
      • Attach the shipping label(s) securely to the outside of the return package.
      • Find your local authorized UPS shipping center and drop off the return. Click here to find a UPS service center near you. There may be instances when a pick-up is required. You will be notified via the Return Confirmation email.
      • Once you have dropped off your return at UPS, please allow up to 30 business days for processing.

Applicable Fees and Payment
We will issue a refund on the credit card used for the purchase providing the item is returned in the same condition as received and returned (received at the facility) within 60 days of the original order invoice date. You will not be charged a restocking fee.

In the event a part is identified to not be in new and saleable condition, the return may be rejected. If the return is rejected, the customer will forfeit the part. It will not be returned to you. If the part was shipped from and returned to a dealer location, the rejected part may be picked up at that Cat dealer store.

Selecting a Return Reason
To expedite your Return, select one of the following reasons:

    General

      • Item Arrived Too Late
      • Inaccurate Website Description
      • Lower Price Available
      • Ordered in Error
      • Part No Longer Needed

    Service

      • Incomplete Kit-Missing Components within Kit or Group
      • Missing Part
      • Part Damaged-Box Damaged
      • Received Extra Material
      • Wrong Part Shipped-Labeled as Part Ordered
      • Wrong Part Shipped-Labeled as Different Part

    Quality

      • Contamination
      • Damaged Paint
      • Manufacturing Issue/Quality
      • Part Damaged-Box Undamaged
      • Unacceptable Rust

Returning Under Warranty
Generally, Warranty for parts is 12 months from the myParts.cat.com invoice date as defined in the Caterpillar Limited Warranty. Parts Warranty covers defects in material and workmanship throughout the warranty period once it has been installed.

Customer Care may ask additional questions to identify returns that will be processed via our Warranty process. For all returns identified as Warranty, we will connect you to your nearest Cat dealer for assessment.

For complete Warranty details you may click here, or contact either Customer Care or the local Cat dealer.