Caterpillar is always looking for ways to improve the experience for every one of our customers. We are thrilled to announce that we're merging our online shopping experience and myParts.Cat.Com will soon be Parts.Cat.Com!
FIND ANSWERS TO FREQUENTLY ASKED QUESTIONS
WHEN IS MYPARTS.CAT.COM MOVING TO PARTS.CAT.COM?
Starting February 12th 2022, myParts.Cat.Com is moving to Parts.Cat.Com and will no longer be accepting new orders. While myParts.Cat.Com is no longer accepting new orders, our customer support representatives at 1-888-228-1460 can assist you with any questions or connect you with your local Cat dealer.
WHAT IS PARTS.CAT.COM?
Parts.Cat.Com delivers unparalleled availability of new and Reman Genuine Cat® Parts through over 70 parts distribution centers in 24 countries on six continents shipping to more than 200 countries throughout the world. You can shop the same way as before, simply search by your equipment serial number, model type, parts number or browse by category. If you don’t know what’s wrong, our local Cat Dealers can help.
SHOPPING FOR PARTS AT PARTS.CAT.COMShop new genuine Cat parts, Cat reman, and moreHave confidence you’re buying the right part by adding your equipment serial number or model number.With convenient delivery and pickup methods, we’re making it easier to get what you need, when you need it.Get help and service repairs from Cat dealer experts.
WHAT WILL I EXPERIENCE THE FIRST TIME ON PARTS.CAT.COM?
When you navigate to Parts.Cat.Com, you will be asked to enter your zip code and to choose a Cat dealer near you. This helps us direct you to your local Cat dealer on Parts.Cat.Com so you can see pricing and availability to place your order fast and get your parts faster - whether you choose delivery or pick up in store.
WILL I NEED TO CREATE A NEW ACCOUNT?
No, you will be able to use the same username and password when logging into Parts.Cat.Com. However, your myParts.Cat.com order history and any saved information including payment, addresses, and equipment will not transfer over to your new account on Parts.Cat.Com.
HOW CAN I RETURN MYPARTS.CAT.COM ORDERS?
All myParts.Cat.Com returns must be in new and saleable condition and are subject to inspection by the fulfillment facility. Unless marked otherwise, all parts are returnable.
All returns must be requested within 30 days from the order invoice date and received in the facility within 60 days of the order date. Credit for all accepted returns will be provided as a reimbursement or reversal of the original credit card transaction.
THROUGH FEBRUARY 11TH, 2022
To return your item(s) via UPS:
- Log into your account.
- Select Your Account to locate your order.
- Don't have an account?
- Go to your original Order Confirmation email or contact Customer Care at 1-888-228-1460 or via chat.
- Choose the order and select File Return.
- Select the part(s) to return.
- Select a return reason, then select continue.
- You will receive an email confirmation with your return shipping label.
- Print and attach the return label to the outside of the package.
- Item(s) must be in their original packaging and condition or in a plain, unmarked cardboard box.
- Drop your package off at an authorized UPS location. Visit ups.com/drop-off to find a location.
AFTER FEBRUARY 11TH, 2022
Please contact Customer Care at 1-888-228-1460 to process your return.
RETURNING TO A CAT DEALER
Your item(s) must be returned to the original order pickup location. To return an item(s), bring your packaged items along with your return email confirmation from Customer Care.
Select items are unable to be shipped and must be returned to the original pickup location (batteries, glass, etc.).
If the part(s) were shipped by the respective Cat dealer, they may assist with an inspection at that time which will create the request for processing your credit card reimbursement. No cash will be provided at the time of the return drop off.
Do not combine returns from multiple orders into one box as this may delay your refund.
We will issue a refund back to the original form of payment used for the purchase providing the item is returned in the same condition as received and returned (received at the facility) within 60 days of the original order invoice date. You will not be charged a restocking fee.
In the event a part is identified to not be in new and saleable condition, the return may be rejected. If the return is rejected, the customer will forfeit the part. It will not be returned to you.
WHAT IS CAT PARTS WARRANTY?
CATERPILLAR LIMITED WARRANTY
PARTS AND ASSEMBLED COMPONENTS
Caterpillar Inc., or any of its subsidiaries (“Caterpillar”), warrants the following products sold by it to be free from defects in material and workmanship:
- New parts and assembled components
- Classic™ parts and assembled components
- Cat® Reman parts, assembled components
- Cat Ground Engaging Tools (GET) used on Hydraulic Shovels, Draglines, and Electric Rope Shovels
- Accessories for Cat Utility Vehicles
Additional warranties are applicable against breakage for certain Cat Ground Engaging Tools (Click here to see Warranty Statement) and for wear on all landfill compactor tips (Click here to see Warranty Statement).
This warranty does not apply to:
- Parts and assembled components installed prior to delivery of new product (excludes accessories for Cat Utility Vehicles)
- Yellowmark™, A Caterpillar Brand parts (Click here to see Warranty Statement)
- Third party brand on-highway parts and assembled components sold by Caterpillar
- Cat batteries (Click here to see Warranty Statement)
- New rubber track used on Multi Terrain Loaders, Compact Track Loaders and Mini Hydraulic Excavators (Click here to see Warranty Statement)
- Cat Mobil-Trac Belts (Click here to see Warranty Statement)
- Cat Photovoltaic Systems
- Shop Supplies, Tools, Contractor Products, and Caterpillar Service Tools (Click here to see Warranty Statement)
These products are covered by other Caterpillar warranties. This warranty is subject to the following:
For Well Stimulation Pump Fluid Ends and Well Service Pump Fluid Ends and Pump Electronic Monitoring System (PEMS) on fluid ends used in Oil & Gas applications the warranty period is 3 months starting from date of sale to the first user. For hydraulic line’s quick connect/disconnect components used on compact wheel loaders, mini hydraulic excavators, skid steer loaders, multi terrain loaders, and compact track loader machines, the warranty period is 50 hours starting from the date of sale to the first user.
Hammer tool points, compacting plates, shear cutting knives and crusher and pulverize knives, saw chains, saw bars, blades and teeth are not warranted. For all other parts and assembled components covered by this warranty the warranty period is 12 months starting from date of sale to the first user.
If a defect in material or workmanship is found during the warranty period, Caterpillar will, during normal working hours and at a place of business of a Cat dealer or other source approved by Caterpillar:
- Provide (at Caterpillar’s choice) New, Classic, Cat Reman parts or Caterpillar approved repaired parts, assembled components, needed to correct the defect.
Note: New, remanufactured, or Caterpillar approved repaired parts or assembled components provided under the terms of this warranty are warranted for the remainder of the warranty period applicable to the parts or assembled components being replaced as if such parts or assembled components were the original parts or assembled components. Items replaced under this warranty become the property of Caterpillar.
- Replace lubricating oil, filters, antifreeze, and other service items made unusable by the defect.
- For Vocational On-highway Trucks, on-highway engines and transmissions covered by this warranty: Provide reasonable and customary repair labor needed to correct the defect including labor to disconnect and reconnect to attached equipment, mounting and support systems, if required.
- For all other products covered by this warranty: Provide reasonable and customary repair labor needed to correct the defect if product found to be defective and its replacement are both installed by a Cat dealer or other source approved by Caterpillar; excluding labor to disconnect and reconnect generator sets, engines, or transmissions to attached equipment or mounting and support systems not sold by Caterpillar.
The user is responsible for:
- Providing proof of sale date to the first user.
- Providing proof of date of installation.
- Labor costs, except as stated under “Caterpillar Responsibilities.”
- Transportation costs.
- Premium or overtime labor costs.
- Parts shipping charges in excess of those that are usual and customary.
- Local taxes, if applicable.
- Costs to investigate complaints, unless the problem is caused by a defect in Caterpillar material or workmanship.
- Giving timely notice of a warrantable failure and promptly making the product available for repair.
- Performance of the required maintenance (including use of proper fuel, oil, lubricants, and coolant) and replacement of items due to normal wear and tear.
- Allowing Caterpillar access to all electronically stored data.
Caterpillar is not responsible for:
- Failures resulting from any use or installation that Caterpillar judges improper.
- Failures resulting from attachments, accessory items, and parts not sold by Caterpillar.
- Failures resulting from abuse, neglect, and/or improper storage or repair, including installation of parts and assembled components in contaminated systems.
- Failures resulting from user’s delay in making the product available after being notified of a potential product problem.
- Failures resulting from unauthorized repair or adjustments and unauthorized fuel-setting changes.
This warranty covers every major component of the products. Claims under this warranty should be submitted to a place of business of a Cat dealer or other source approved by Caterpillar. For further information concerning either the location to submit claims or Caterpillar as the issuer of this warranty, write Caterpillar Inc., 100 N. E. Adams St., Peoria, IL USA 61629. Caterpillar’s obligations under this Limited Warranty are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
For products operating outside of Australia, Fiji, Nauru, New Caledonia, New Zealand, Papua New Guinea, the Solomon Islands and Tahiti, the following is applicable:
NEITHER THE FOREGOING EXPRESS WARRANTY NOR ANY OTHER WARRANTY BY CATERPILLAR, EXPRESS OR IMPLIED, IS APPLICABLE TO ANY ITEM CATERPILLAR SELLS THAT IS WARRANTED DIRECTLY TO THE USER BY ITS MANUFACTURER. THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT CATERPILLAR EMISSION-RELATED COMPONENTS WARRANTIES FOR NEW ENGINES, WHERE APPLICABLE. REMEDIES UNDER THIS WARRANTY ARE LIMITED TO THE PROVISION OF MATERIAL AND SERVICES, AS SPECIFIED HEREIN. CATERPILLAR IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. CATERPILLAR EXCLUDES ALL LIABILITY FOR OR ARISING FROM ANY NEGLIGENCE ON ITS PART OR ON THE PART OF ANY OF ITS EMPLOYEES, AGENTS OR REPRESENTATIVES IN RESPECT OF THE MANUFACTURE OR SUPPLY OF GOODS OR THE PROVISION OF SERVICES RELATING TO THE GOODS. IF OTHERWISE APPLICABLE, THE VIENNA CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS EXCLUDED IN ITS ENTIRETY.
For personal or family use engines or electric power generation products, operating in the USA, its territories and possessions, some states do not allow limitations on how long an implied warranty may last nor allow the exclusion or limitation of incidental or consequential damages. Therefore, the previously expressed exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary by jurisdiction. To find the location of the nearest Cat dealer or other authorized repair facility, call 1 (309) 675-1000. If you have questions concerning this warranty or its applications, call or write: In USA and Canada: Caterpillar Inc., 100 N.E. Adams St, Peoria, IL USA 61629, Attention: Customer Service Manager, Telephone 1 (309) 675-1000, outside the USA and Canada: Contact your Cat dealer.
For products operating in Australia, Fiji, Nauru, New Caledonia, New Zealand, Papua New Guinea, the Solomon Islands and Tahiti, the following is applicable:
THIS WARRANTY IS IN ADDITION TO WARRANTIES AND CONDITIONS IMPLIED BY STATUTE AND OTHER STATUTORY RIGHTS AND OBLIGATIONS THAT BY ANY APPLICABLE LAW CANNOT BE EXCLUDED, RESTRICTED OR MODIFIED (“MANDATORY RIGHTS”). ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED (BY STATUTE OR OTHERWISE), ARE EXCLUDED. WITHOUT LIMITING THE FOREGOING PROVISIONS OF THIS PARAGRAPH, WHERE A PRODUCT IS SUPPLIED FOR BUSINESS PURPOSES, THE CONSUMER GUARANTEES UNDER THE CONSUMER GUARANTEES ACT 1993 (NZ) WILL NOT APPLY. NEITHER THIS WARRANTY NOR ANY OTHER CONDITION OR WARRANTY BY CATERPILLAR, EXPRESS OR IMPLIED (SUBJECT ONLY TO THE MANDATORY RIGHTS), IS APPLICABLE TO ANY ITEM CATERPILLAR SELLS THAT IS WARRANTED DIRECTLY TO THE USER BY ITS MANUFACTURER. IF THE MANDATORY RIGHTS MAKE CATERPILLAR LIABLE IN CONNECTION WITH SERVICES OR GOODS, THEN TO THE EXTENT PERMITTED UNDER THE MANDATORY RIGHTS, THAT LIABILITY SHALL BE LIMITED AT CATERPILLAR’S OPTION TO (a) IN THE CASE OF SERVICES, THE SUPPLY OF THE SERVICES AGAIN OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN AND (b) IN THE CASE OF GOODS, THE REPAIR OR REPLACEMENT OF THE GOODS, THE SUPPLY OF EQUIVALENT GOODS, THE PAYMENT OF THE COST OF SUCH REPAIR OR REPLACEMENT OR THE ACQUISITION OF EQUIVALENT GOODS. CATERPILLAR EXCLUDES ALL LIABILITY FOR OR ARISING FROM ANY NEGLIGENCE ON ITS PART OR ON THE PART OF ANY OF ITS EMPLOYEES, AGENTS OR REPRESENTATIVES IN RESPECT OF THE MANUFACTURE OR SUPPLY OF GOODS OR THE PROVISION OF SERVICES RELATING TO THE GOODS. CATERPILLAR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNLESS IMPOSED UNDER MANDATORY RIGHTS. IF OTHERWISE APPLICABLE, THE VIENNA CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS EXCLUDED IN ITS ENTIRETY.
For products supplied in Australia:
IF THE PRODUCTS TO WHICH THIS WARRANTY APPLIES ARE:
- PRODUCTS OF A KIND ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION; OR
- PRODUCTS THAT COST AUD 40,000 OR LESS, WHERE THOSE PRODUCTS WERE NOT ACQUIRED FOR THE PURPOSE OF RE-SUPPLY OR FOR THE PURPOSE OF USING THEM UP OR TRANSFORMING THEM IN THE COURSE OF PRODUCTION OR MANUFACTURE OR IN THE COURSE OF REPAIRING OTHER GOODS OR FIXTURES, THEN THIS SECTION C APPLIES. THE FOLLOWING MANDATORY TEXT IS INCLUDED PURSUANT TO THE AUSTRALIAN CONSUMER LAW AND INCLUDES REFERENCES TO RIGHTS THE USER MAY HAVE AGAINST THE DIRECT SUPPLIER OF THE PRODUCTS: OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE. THE INCLUSION OF THIS TEXT DOES NOT CONSTITUTE ANY REPRESENTATION OR ACCEPTANCE BY CATERPILLAR OF LIABILITY TO THE USER OR ANY OTHER PERSON IN ADDITION TO THAT WHICH CATERPILLAR MAY HAVE UNDER THE AUSTRALIAN CONSUMER LAW. TO THE EXTENT THE PRODUCTS FALL WITHIN THIS SECTION C BUT ARE NOT OF A KIND ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION, CATERPILLAR LIMITS ITS LIABILITY TO THE EXTENT IT IS PERMITTED TO DO SO UNDER THE AUSTRALIAN CONSUMER LAW TO, AT ITS OPTION, THE REPAIR OR REPLACEMENT OF THE PRODUCTS, THE SUPPLY OF EQUIVALENT PRODUCTS, OR THE PAYMENT OF THE COST OF SUCH REPAIR OR REPLACEMENT OR THE ACQUISITION OF EQUIVALENT PRODUCTS. THE WARRANTY SET OUT IN THIS DOCUMENT IS GIVEN BY CATERPILLAR INC. OR ANY OF ITS SUBSIDIARIES, 100 N. E. ADAMS ST, PEORIA, IL USA 61629, TELEPHONE 1 309 675 1000,THE USER IS RESPONSIBLE FOR ALL COSTS ASSOCIATED WITH MAKING A CLAIM UNDER THE WARRANTY SET OUT IN THIS DOCUMENT, EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS DOCUMENT, AND THE USER IS REFERRED TO THE BALANCE OF THE DOCUMENT TERMS CONCERNING CLAIM PROCEDURES, CATERPILLAR RESPONSIBILITIES AND USER RESPONSIBILITIES. TO THE EXTENT PERMISSIBLE BY LAW, THE TERMS SET OUT IN THE REMAINDER OF THIS WARRANTY DOCUMENT (INCLUDING SECTION B) CONTINUE TO APPLY TO PRODUCTS TO WHICH THIS SECTION C APPLIES.
©2021 Caterpillar All Rights Reserved. CAT, CATERPILLAR, their respective logos, "Caterpillar Yellow," the "Power Edge" trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.
WHAT IS MYPARTS.CAT.COM TERMS & CONDITIONS?
TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS THROUGH MYPARTS.CAT.COM
THESE TERMS AND CONDITIONS CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ THEM CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS SITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS SITE IF YOU (A) DO NOT AGREE TO THESE TERMS OF SALE, (B) ARE NOT THE OLDER OF (i) 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT WITH THE APPLICABLE SELLER, OR (C) ARE PROHIBITED FROM ACCESSING THS SITE OR ANY OF THE SITE’S CONTENTS, GOODS OR SERVICES BY APPPLICABLE LAW. PRODUCTS PURCHASED FROM THIS SITE WILL ONLY BE DELIVERED TO ADDRESSES IN THE UNITED STATES. PRODUCTS PURCHASED ON THIS SITE MAY NOT BE EXPORTED OR OTHERWISE TRANSPORTED OUTSIDE THE UNITED STATES.
Terms of Sale; Effectiveness and Amendment. These terms and conditions (as the same may be modified or updated as provided herein, these “Terms of Sale”) apply to the purchase and sale of products available for purchase through myParts.Cat.Com (this “Site”), including all of the software, parts and components contained therein, together with any available related manuals, materials, or other information (“Products”) for delivery to buyers located in the United States. This Site is operated by or on behalf of Caterpillar Inc., a Delaware corporation with offices located at 100 N.E. Adams Street, Peoria, IL 61629 (together with its parents, subsidiaries and affiliates under common ownership with Caterpillar Inc., “Caterpillar”). The sales made through this Site will be fulfilled and made by either (a) Caterpillar, or (b) the authorized Caterpillar dealer of the Products (“Dealer”) who is identified as the Seller in the Shipping Confirmation (as defined below). The entity listed as the Seller in the Shipping Confirmation (whether Caterpillar or the applicable Dealer) shall be deemed to be the “Seller” under these Terms of Sale. To the extent any translated version of these Terms of Sale conflicts with the English version, the English version controls. Caterpillar reserves the right, in its sole discretion, to update or modify these Terms of Sale at any time. All such modifications and changes shall apply to your purchase of Products from this Site from and after the time that such modifications and changes are posted on this Site. You should review these Terms of Sale prior to purchasing any Product that is available through this Site. Your continued access to and use of this Site following the posting of any changes to these Terms of Sale will constitute your acceptance of and agreement to those changes. Please review the most current version of these Terms of Sale at any time at https://myParts.Cat.Com/en/usa-parts/termsconditions
Order Acceptance and Cancellation. You agree that your order is an offer to buy, under and in accordance with these Terms of Sale, all Products listed in your order. All orders must be accepted by Caterpillar or neither Caterpillar nor the applicable Dealer shall be obligated to sell the Products to you. Caterpillar may choose not to accept any orders in its sole discretion. After Caterpillar receives your order, you will receive an email that confirms receipt of your order and includes details relating to your order (the “Order Confirmation”). Acceptance of your order will not take place unless and until you have received the Order Confirmation; provided, that your Order is still subject to cancellation as provided in this Agreement. Upon issuance of the Order Confirmation, these terms and conditions will be the contract of sale for your order. Subject to Section 15 below, the contract for sale shall be between you or the entity you represent (“you” or “your”) and the entity listed in the applicable Shipping Confirmation as a Seller (each such selling entity shall be referred to herein in such capacity as the “Seller”). Your order may be fulfilled by Caterpillar and a Dealer through separate shipments or deliveries and, in such case, you will have a separate contract of sale with each such Seller. Once your Order has been shipped or is picked up you will receive an e-mail that (a) states your order has shipped or has been picked up, and (b) includes the name of the Seller, the fulfillment details, your order number and the purchase price, shipping charges and Taxes for the order (the “Shipping Confirmation”). The date of the Shipping Confirmation shall be referred to herein as the “OMS Invoice Date”.
You have the option to cancel or modify your order at any time before the applicable Order Confirmation is sent by calling Caterpillar’s Customer Care at 1-888-CAT-1460 (“Customer Care”). Notwithstanding anything else to the contrary, Caterpillar and any Dealer that might be a Seller reserve the right, at their respective sole discretion, to cancel or refuse any order at any stage of the ordering process, including at any time up until the Shipping Confirmation has been sent. Caterpillar reserves the right to screen you and your order for, among other things, compliance with applicable law and Caterpillar policies. If Caterpillar, in its sole discretion, determines that you or the order do not comply with any such law or Caterpillar policy, then Caterpillar shall have the right to cancel your order without any cost, liability or obligation to Caterpillar or any Dealer. In addition, Caterpillar and the Dealer reserve the right to cancel your order if at any time prior to shipment Caterpillar or said Dealer, as applicable, determine that it does not have the Products you ordered in inventory. Such cancellation and termination shall be at no cost, liability or obligation to Caterpillar or any Dealer.
Prices and Payment Terms
All prices posted on this Site are subject to change without notice. The price charged for a Product will be the price reasonably determined by Caterpillar to be in effect at the time the order is placed and will be set forth in your Order Confirmation. Price increases will only apply to orders placed after such increases are shown on the prices in this Site. Posted prices do not include taxes or other governmental fees or charges (the “Taxes”) or charges for shipping. All such Taxes and shipping charges will be added to your merchandise total and will be itemized in your shopping cart and in your Order Confirmation. The Taxes and shipping charges included in the Order Confirmation will be calculated using the information available at the time of the Order Confirmation; however, said Taxes and shipping charges may change prior to the final order fulfillment and issuance of the Shipping Confirmation due to changes in the source of said fulfillment and any changes to the information used to calculate the Taxes. The Seller is not responsible for pricing, typographical or other errors on this Site or offered by the Seller and the Seller reserves the right to cancel any orders arising from such errors.
Upon receipt of the order, Caterpillar will confirm to its reasonable satisfaction that you have the credit available to pay for the order and a hold will be placed against your credit card in the amount of the order before issuance of the Order Confirmation. Caterpillar will receive full payment at the time of the issuance of the Shipping Confirmation by collection of the funds through the applicable credit card. The Seller accepts the forms of payment listed on this Site for all purchases. All credit card processing is performed by a third-party processor. You acknowledge that the credit card and related financial information you provide in connection with your order will be provided to such third-party processor, and you expressly authorize and grant Caterpillar permission to share such information, which may include, but not be limited to, credit card and any other personal information you provide in connection with your order. You represent, warrant and agree that (i) the credit card or payment information you supply in connection with the order is true, correct and complete, (ii) you are duly authorized to use such credit card or other authorized form of payment for the purchase, (iii) charges incurred by you will be honored, as applicable, by your credit card company or the company supporting your payment, and (iv) you will pay the amount set forth in the Shipping Confirmation, as well as all applicable Taxes and shipping charges (as the same may adjusted in accordance with Section 3(a) above).
Shipments; Delivery; Title and Risk of Loss. Your order will be fulfilled through the shipment or delivery of the Products from the applicable Seller. The number of days quoted for shipping in this Site refers to the transit time only. Additional time is required for processing orders. You will pay all shipping charges applicable to your order. Title and risk of loss will pass to you (a) in the case of shipment, upon delivery of the Products to the shipping address listed in the Shipping Confirmation, and, (b) in the case of pick up at the Dealer’s location listed in the Shipping Confirmation or otherwise agreed to by the Dealer, upon delivery of the Product to you or your representative at such location. Shipping and delivery dates are estimates only and cannot be guaranteed. The Seller is not liable for any delays in shipments.
Returns and Refunds. Except for any Products designated on this Site as non-returnable, you may return Products purchased on this Site for a refund of your purchase price plus the Taxes you paid, less the original shipping costs (the amount of such purchase price less such costs being, the “Return Credit”), by following the return process on this Site or by contacting Customer Care to create a request to return the Products (the “Return Request”). The Return Request must be received no more than thirty (30) days from the OMS Invoice Date. You will be directed where to make the return and receive a Return Merchandise Authorization (“RMA”) number and, if the Parts are being shipped back, a pre-paid return shipping label, in each case, to use in the return process. No returns of any type will be accepted without an RMA number. You are responsible for arranging the shipment or delivery of the returned Products and bear the risk of loss during shipment or delivery. The Products must be returned in a new and salable condition and include original packaging with all instructions and hardware and be received no later than sixty (60) days from the OMS Invoice Date. Returns will be inspected upon receipt. If a return is rejected after inspection, the applicable Products will not be returned to you. An email notification will be provided stating the reason for rejection along with contact information for further assistance. The Return Credit will be issued within ninety (90) days of the OMS Invoice Date after a full inspection is completed without rejection. Your Return Credit will be credited back to the same payment method used to make the original purchase on this Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
CATERPILLAR PROVIDES A LIMITED WARRANTY (A “LIMITED WARRANTY”) FOR THE PRODUCTS PURCHASED FROM THIS SITE THAT IS SET FORTH IN AND SUBJECT TO THE TERMS AND CONDITIONS OF THIS SECTION 6 AND THE CATERPILLLAR WARRANTY STATEMENT FOR THE APPLICABLE PRODUCT (AS AMENDED, MODIFIED OR REPLACED FROM TIME TO TIME, EACH A “WARRANTY STATEMENT”). THE CURRENT VERSION OF THE WARRANTY STATEMENTS FOR THE PRODUCTS SOLD ON THIS SITE MAY BE ACCESSED THROUGH https://myParts.Cat.Com/en/usa-parts/warranty. CATERPILLAR RESERVES THE RIGHT IN ITS SOLE DISCRETION TO CHANGE OR MODIFY THE TERMS OF THIS LIMITED WARRANTY INCLUDING THE APPLICABLE WARRANTY STATEMENT AT ANY TIME. SUCH CHANGE MAY BE THROUGH A CHANGE TO THIS SECTION 6 OR TO THE APPLICABLE WARRANTY STATEMENT. ALL SUCH CHANGES AND MODIFICATIONS SHALL APPLY TO THE PRODUCTS YOU PURCHASE FROM AND AFTER THE EFFECTIVE DATE OF SAID CHANGE OR MODIFICATION.
THIS WARRANTY IS IN PLACE OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. SPECIFICALLY, NEITHER CATERPILLAR NOR ANY DEALER MAKES ANY OTHER WARRANTIES AS TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL CATERPILLAR OR ANY DEALER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF THE NEGLIGENCE OF CATERPILLAR OR ANY DEALER. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY CATERPILLAR OR ANY DEALER OR ANY OF THEIR RESPECTIVE AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS OR EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS, MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS TO THOSE CONTAINED HEREIN.
THE REMEDIES DESCRIBED IN THE LIMITED WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND THE ENTIRE OBLIGATION AND LIABILITY OF CATERPILLAR OR ANY DEALER FOR ANY BREACH OF THIS LIMITED WARRANTY. THE TOTAL AGGREGATE LIABILITY OF CATERPILLAR AND ANY DEALER UNDER THIS LIMITED WARRANTY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THIS SITE, NOR WILL CATERPILLAR OR ANY DEALER UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Compliance with Laws. You understand and agree that any Products you buy on this Site, including all of the software, parts and components contained therein, along with any related manuals, materials, information or data, including but not limited to any parts, support or services (collectively, the “Products”), are subject to laws, rules, regulations, directives, ordinances, orders, or statutes (the “Laws”) of the United States, Laws and may be subject to the Laws of other, applicable countries. You agree to comply with such applicable Laws, which may include but are not limited to, the U.S. Export Administration Regulations, U.S. International Traffic in Arms Regulations, and Laws administered by the U.S. Treasury Department Office of Foreign Assets Control and U.S. Department of State. Without limiting the foregoing, you agree not to export, reexport, release, transmit or otherwise transfer the Products, whether directly or indirectly: (i) to any person or entity listed or otherwise deemed to be a blocked, prohibited or trade-restricted person or party by any relevant entity, including, without limitation, the U.S. Commerce Department, U.S. Treasury Department, or U.S. Department of State; (ii) for any purpose or use prohibited by any relevant government, including, without limitation, the U.S. government, such as for nuclear, chemical, or biological weapons production or proliferation, or (iii) to any destination or transit point subject prohibited under any relevant sanctions program, including, without limitation, any sanctions program enforced by the U.S. government. Purchaser agrees that, in the case of a U.S. sanction, embargo, or other trade order or rule that prohibits or otherwise renders Caterpillar's performance under this Agreement in contravention of applicable Laws, we shall be excused from the performance of any obligations under any agreement with you for the purchase of the Products and the agreement shall be terminated with immediate effect, without cost or liability.
Privacy; Data. Our Privacy Statement, available at https://myParts.Cat.Com/en/usa-parts/privacy, governs our processing of all personal data collected from you in connection with your use of this Site, and the purchase, use or servicing of Products obtained through this Site and any communications in connection with any of the foregoing. You acknowledge and agree that Caterpillar and the Dealers collect, transmit and process information relating to your use of this Site, your order, any Products purchased in said order and any services relating thereto all as further described in Caterpillar’s Data Governance Statement made available at https://www.cat.com/en_US/legal-notices/data-governance.html.
Force Majeure. Seller will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms of Sale, for any failure or delay in its performance under these Terms of Sale when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the Seller’s reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to the Seller’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
Contractual Statute of Limitations. You agree that you will not assert against Caterpillar or any Dealer any claim or make a demand for dispute resolution arising directly or indirectly under or in connection with these Terms of Sale that relates to, or assert as a cause for action, any event which occurred more than 12 months after the earliest date on which the facts are based were or could, with the exercise of reasonable diligence, have been known to you.
Dispute Resolution and Mandatory Arbitration. All disputes, claims and controversies relating in any way to your use of this Site, or to any Products sold by or distributed through this Site, or otherwise arising out of or relating to these Terms of Sale will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to these Terms of Sale. Arbitration uses a neutral arbitrator instead of a judge and jury. An arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of this Terms of Sale as a court would. Arbitration procedures allow for more limited discovery, and court review of an arbitration award is limited.
To begin an arbitration proceeding, you must send a certified letter requesting arbitration and describing your claim to: Chief Legal Officer, Caterpillar Inc., 100 N.E. Adams St., Peoria, Illinois 61629. The arbitration will take place in Chicago, Illinois in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules and Mediation Procedures. Your request for arbitration must be post marked within the time period specified above under “Contractual Statute of Limitations.” In no event shall demand for arbitration be made or permitted after the date when the institution of legal or equitable proceedings based on such Dispute would be barred by the applicable statute of limitations.
Any dispute resolution proceedings under or arising out of these Terms of Sale will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
The arbitration panel shall consist of one individual appointed by Caterpillar and you. Such individual shall (i) have been selected from the AAA's list of potential arbitrators, (ii) have at least 10 years of experience in the discipline which is the subject of the Dispute, and (iii) be an attorney whose 10 years of experience has been in the realm of litigating and arbitrating issues which are of the subject of the Dispute. If Caterpillar and you fail to mutually agree upon an arbitrator within 15 business days after receipt of the request to arbitrate, then the arbitration panel shall be selected by the administrative office of the AAA. Such office shall, within five days after notice by any party to these Terms of Sale, select a single arbitrator who complies with the requirements otherwise set forth in this paragraph. The arbitrator shall render its decision as soon as reasonably possible after its appointment and must follow these Terms of Sale.
This agreement to arbitrate shall be specifically enforceable in any court having jurisdiction thereof. Any decision rendered by the arbitrator pursuant to any arbitration shall be final and binding upon the parties, and judgment may be entered upon in in accordance with applicable law in any court of competent jurisdiction.
The prevailing party in any arbitration or court proceedings shall be reimbursed by the other party for all costs, expenses and charges, including, without limitation, reasonable attorneys' fees, incurred by the prevailing party.
Choice of Law. These Terms of Sale shall be governed by the laws of the State of Illinois, U.S.A. (regardless of the laws that might be applicable under its principles of conflict of laws). Each party submits to the exclusive jurisdiction of the courts of that place. The laws of the United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Severability. If any provision of these Terms of Sale, or the application thereof, is determined by a court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions of these Terms of Sale, all of which shall remain in full force and effect, and such other provisions will be interpreted so as best to reasonably effect the intent of the parties. The parties further agree to replace any such invalid or unenforceable provision with a valid and enforceable provision designed to achieve, to the extent possible under applicable law, the business purpose and intent of such invalid or unenforceable provision.
Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms of Sale without our prior written consent. Any purported assignment or delegation in violation of this Section 15 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms of Sale. The formation of the contract of sale for your order at the time of the issuance of the Order Confirmation shall be with Caterpillar. However, Caterpillar’s rights and obligations under these Terms of Sale shall be automatically deemed to be assigned and delegated to Dealer, without any notice to you, at the time of Dealer’s fulfillment of any Products in your order (whether through shipping or by pick up) (the “Fulfilled Products”). Caterpillar shall not have any liability or obligation in connection with said Fulfilled Products after said assignment and delegation.
No Third Party Beneficiaries. These Terms of Sale do not and are not intended to confer any rights or remedies upon any person or entity other than Caterpillar, any applicable Dealer and you.
Intellectual Property Ownership. For purposes of these Terms of Sale, “Intellectual Property” means all inventions, patents, patent applications, know-how, software, trademarks, design rights and copyrightable material, including, without limitation, reports, drawings, records, manuals, and computer programs. Except for the implied license to use Seller’s Intellectual Property in connection with the purchase of the Products under these Terms of Sale, you have no additional rights or license to Caterpillar’s Intellectual Property.
To the Customer. Any notice to you may be provided under these Terms of Sale by: (i) sending a message to the e-mail address you provide or (ii) by posting to this Site. Notices sent by e-mail will be effective when we send the e-mail and notices we provide by posting will be effective upon posting. It is your responsibility to keep your e-mail address current.
To Caterpillar. To give us notice under these Terms of Sale, you must contact us by personal delivery, overnight courier or registered or certified mail to Caterpillar Inc., 100 N.E. Adams St., Peoria, IL 61629-6490, Attn: Chief Legal Officer. We may update the physical mail address for notices to us by posting a notice on this Site. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three (3) business days after they are sent.