• Can I talk to a real person?

    Absolutely! You can contact us via the onsite Chat feature or call us at 1-888-228-1460. We're available 24/7

  • Why doesn’t Cat recognize my equipment serial number?

    We trust you've already double-checked the number and tried the last eight digits of the PIN on the ID plate. Need more help? Chat or call 1-888-228-1460. We're available 24/7.

  • Why don’t I see fitment information for a part?

    We are frequently adding more content, including additional details about our parts. If you aren't seeing the information you're looking for, contact us via Chat or phone 1-888-228-1460, and we can help.

  • How do I find a recommended Cat dealer in my area?

    If you need help connecting with your local Cat Dealer, click here for the dealer locator.

  • How do I change my shipping method / pickup location after I’ve placed my order?

    If it's only been a few minutes, your best bet is to call us. We can figure out what the best plan is to get what you need. We’re available 24/7 at 1-888-228-1460.

  • Can I use a promo code from another Cat website or dealer?

    Sometimes we'll have site-wide promotions on certain parts or order types, but unfortunately, we aren't able to accept additional promotional offers from Cat dealers or other Caterpillar websites.

    If you would like to receive updates on myParts.Cat.Com exclusive offers, announcements and other valuable information, you can sign up here. We would hate for you to miss out, so sign up today!

  • What parts can I buy on this site?

    You will find the most common Wear and Maintenance parts for small construction, landscaping, agricultural, and snow removal types of equipment. For a full list of parts categories, you can click on the menu in the upper left hand corner of the myParts.Cat.Com website.

    If you aren’t able to find the part you need on this site, visit Parts.Cat.Com for access to our complete parts catalog. The parts sold on this site are meant to be used for professional-use only

  • How can I get notifications about sales and promotions?

    Glad you asked! If you would like to receive updates on myParts.Cat.Com exclusive offers, announcements and other valuable information, you can sign up here. We would hate for you to miss out, so sign up today!

  • Where else can I buy Cat parts online?

    Our other site, Parts.Cat.Com, is for customers who need access to our complete parts catalog with over 1.4 million parts. You’ll need to select your local Cat Dealer to begin shopping on Parts.Cat.Com.

  • How can I provide feedback about this website?

    We love to hear from our customers! It's the best way to make your experience better. You can share your ideas, compliments and concerns here.

  • What types of parts are offered on this site?

    You will find the most common Wear and Maintenance parts for small construction, landscaping, agricultural, and snow removal types of equipment. For a full list of parts categories, you can click on the menu in the upper left hand corner of the myParts.Cat.Com website.

    If you aren’t able to find the part you need on this site, visit Parts.Cat.Com for access to our complete parts catalog.

    The parts sold on this site are meant to be used for professional-use only.

  • What’s your return policy?

    All items are returnable unless marked otherwise. If you’ve already placed an order, you can check the specific order on the ‘Your Account’ section of the website to see if an item is returnable.

    Return requests must be made within 30 days of your invoice date, and the return shipment must be received at do our processing facility within 60 days of the invoice date. All returned parts must be in original and salable condition and include original packaging with all instructions and hardware. View the full Return Policy here.

  • Are parts under warranty?

    Generally, warranty for parts is 12 months from the myParts.Cat.Com invoice date as defined in the Caterpillar Limited Warranty. Parts Warranty covers defects in material and workmanship throughout the Warranty period once it has been installed.

    Customer Care may ask additional questions to identify returns that will be processed via the Warranty process. For all returns identified as Warranty, we will connect you to your nearest Dealer for assessment.

    For complete Warranty detail contact Customer Care or your local Cat Dealer.

  • How is fitment determined?

    Fitment is based on original factory-build information. The fitment indicator should only be used as a guide and does not guarantee fitment. If you have questions about compatibility, you can contact our Customer Care, via Chat or phone 1-888-228-1460.

  • Where can I find my equipment serial number?

    ID plates are typically located on the machine frame.

    Enter your 8-character serial number, or if your machine was built after 2001, locate the 17-character PIN and enter the last 8 characters.

    Need more help? Contact our Customer Care via Chat or phone 1-888-228-1460.

  • Who can I contact for parts support?

    We can help! Contact our Customer Care via Chat or phone 1-888-228-1460. We're available 24/7.

  • Can I get detailed help with repairs and installations?

    We can help with parts orders, but we think the folks who work with equipment every day are probably the best to help with hands-on advice. Our Cat Dealer network will be happy to work with you. If you need help connecting with your local Cat Dealer, click here for the dealer locator.

  • What if I ordered the wrong part? What do I do?

    Once you receive the part, do not install it. All items are returnable unless marked otherwise on the site, and the item must be in its original, saleable condition, have the original product packaging, and include all instructions and hardware. If you have an account, you can check the specific order in ‘Your Account’ to see if an item is returnable. Then you can initiate a return online from your order history or contact our Customer Care via Chat or phone 1-888-228-1460. If you do not have a myParts.Cat.Com account, give us a call to start the return process.

  • What kind of shipping is available?

    When you order parts from this website, you have multiple shipping options including: Next Day, Two Day and Standard delivery. Also, depending on your location, there may be the option to pick up your items at a local Cat Dealer.

    Next Day shipments deliver before the end of business on the next business day*, excluding weekends and holidays. For example, orders shipping on Friday would deliver on Monday.

    Two Day shipments deliver before end of business of the second business day*. For example, orders shipped on Friday would not deliver until Tuesday.

    Standard delivery will vary based on where the item is shipping from and typically arrive in 3+ business days*.

    *if submitted before the order cut off time for that day.

  • How do I return an item?

    If you have an account on myParts.Cat.Com:

    STEP 1:Request return

    Via myParts.Cat.Com

    • • Log in and go to ‘Your Account’.
    • • Access your order, and select ‘See Full Order Details’.
    • • Select ‘File a Return’.
    • • Select item(s) to be returned and click ‘Continue’. You will receive an email with your return UPS shipping label shortly.

    -OR-

    Contact Customer Care via Chat or phone 1-888-228-1460 to start the return process.

    • • Be sure to have your order number and part number handy, along with the reason for the return.
    • • You will receive an email confirmation which will include your return UPS shipping label.

    If you do not have an account on myParts.Cat.Com:

    STEP 1:Request return

    Via your Order Confirmation email

    • • Locate your Order Confirmation email.
    • • Click the ‘File Return’ link at the bottom of the email.
    • • On the return page, select the part, quantity and the reason for your return.
    • • Once you select the part(s) to return, select ‘continue’ to generate an email to Customer Care. Your request will be processed and you will receive a confirmation email which will include your return UPS shipping label.

    -OR-

    Contact Customer Care via Chat or phone 1-888-228-1460 to start the return process.

    • • Be sure to have your order number and part number handy, along with the reason for the return.
    • • You will receive email confirmation which will include your return UPS shipping label.

     

    STEP 2:Prepare your return

    • • Print your prepaid shipping label.
    • • Ensure the part(s) are in the original product packaging, even if the packaging is damaged.
    • • Attach the prepaid shipping label to the original cardboard shipping box or an unmarked cardboard box.
    • • Make sure to cover or remove old shipping labels, and seal box completely.

     

    STEP 3:Ship

    • • Drop off your box at an authorized UPS location. Find a UPS shipping location near you.
    • • If a return pick up is required, you will be notified and given instructions in the Return Confirmation email.

     

    If the reason for return is identified as Warranty, Customer Care will connect you with your nearest Cat Dealer Store for Warranty Return processing.

    Note: All items are returnable unless marked otherwise. If you’ve already placed an order, you can check the specific order on the ‘Your Account’ section of the website to see if an item is returnable. See the full Return Policy for more information.

     

  • When can I expect a return credit?

    Following an inspection, if the return is deemed to be acceptable, the return credit will be issued within 90 days from the invoice date. No restocking fee will apply.

  • Can I cancel an order?

    We are pretty quick! So, odds are we're already in the process of getting your part out the door. You can always contact Customer Care via Chat or phone 1-888-228-1460 as there may be a chance we can get your order cancelled. If not, we'll be able to tell you right away and let you know what to do next.

  • Can I return an order to a Cat Dealer?

    Generally, we’d like you to return the parts to us the same way you received them. If you choose to drop off a part return to your nearest Cat Dealer, they will assist you in submitting the return request with Customer Care and print the return UPS shipping label. If the part(s) were shipped by the respective Dealer, they may assist with an inspection at that time which will create the request for processing the credit card payment. No cash will be provided at the time of the return drop-off.

  • Can I pick up parts at a Dealer store near me?

    Depending on your location, there may be an option to pick up your order. If a product is currently in stock at a participating Cat Dealer store, you’ll see an option to pick it up there as you check out.

  • What are the payment options?

    We accept Visa, MasterCard, Discover and American Express credit and debit cards.

  • Why was my order canceled?

    If you received an 'Order Canceled' email, the most likely reason is that the item is no longer in stock. Regardless of the reason though, you will not be charged, and you'll need to place a new order.

    If you need more details, contact our Customer Care via Chat or phone 1-888-228-1460, and we'll work together to figure out why this happened and get you the part(s) you need.

  • Why was my order delivery rescheduled?

    The most likely reason for a rescheduled order is a change in stock. There could also be a delay in shipping for a host of reasons, from weather to unexpected route changes. Either way, we hope it doesn't inconvenience you too much and please feel free to contact us if you need to.

  • My order never arrived, what do I do?

    Let us know right away, so we can help figure out why and get you the part you need. Contact Customer Care via Chat or phone 1-888-228-1460. We’re here 24/7.